Shipping and returns

Last updated: 8 November 2026

In short

  • We prepare your order within 48 working hours and it arrives in 24-72 h.
  • You see the shipping cost before you pay.
  • 14 days to return unopened products.
  • Something wrong on arrival? Send us a photo and we'll sort it out at no cost.

Shipping

  • We prepare orders within a maximum of 48 working hours from payment confirmation, at our workshop in Lugo.
  • We deliver them through transport and courier companies, with an estimated delivery time of 24 to 72 working hours on the Spanish mainland.
  • The shipping cost is calculated based on the address and the order amount, and you will always see it before you pay. If there is free shipping above a certain amount, we show it in the cart.
  • For now we do not ship to the Balearic Islands, the Canary Islands, Ceuta, Melilla or Andorra.
  • When your order is dispatched, we send you an e-mail with the tracking number. You can also check it in My account or in Order tracking.

When you receive your order

  • Check that the parcel is in good condition. If you see dents, tears or damp, tell the courier when you collect it.
  • Store the snacks in a cool, dry place and close the packaging tightly after each use so they keep their texture and flavour until the best-before date.

If something arrives wrong

If a product arrives with the packaging broken or open, in poor condition, out of date or is not what you ordered, write to us at info@dosdog.es with your order number and a photo, preferably within 7 days of delivery. Don't give it to your pet, and keep it until we reply. We will send you a new one or refund you, at no cost to you.

Returns

  • Period: 14 calendar days from when you receive your order.
  • What can be returned: unopened products in their original packaging.
  • How: with the "Withdraw from contract" button in the order details (in My account or in Order tracking) or by writing to us at info@dosdog.es. We will tell you how to send us the product.
  • Return costs: paid by you, unless the product arrived damaged, faulty or was the wrong item.
  • Refund: within 14 days at the latest from receiving your request, using the same payment method. We may wait until we receive the product before refunding.
  • Undelivered orders: if a shipment comes back to our warehouse because it could not be delivered, we refund you the price of the products.

Opened products cannot be returned. They are food for your pet: once unsealed, we cannot guarantee their safety or resell them, and the law excludes their return for health and hygiene reasons.

All the legal details, including the model withdrawal form and the guarantee, are in the terms of sale.

Any questions? Write to us at info@dosdog.es and we'll help you.